CRM Strategy and How to Implement
How to Implement a CRM Strategy Today, many companies need a CRM strategy. This article introduces the basics of this strategy, so refer to it. In this age of overflowing goods and services, high-quality goods...
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Useful Functions of SFA for Sales Activities
Useful Functions of SFA and Key Points for Successful SFA Implementation This article will provide a comprehensive explanation of SFA, including how SFA is helpful in sales, typical useful functions of SFA, and key...
10 Steps to Implement a Customer Relationship Management System
How to Implement a Successful Customer Relationship Management System Since the spread of customer management systems became full-fledged, there are many companies that have failed to implement them. In many cases, this is due...
Challenges Before and After CRM Implementation
Understanding the Challenges before and after CRM Implementation to Ensure a Fail-proof CRM Implementation Customer information naturally accumulates in the course of business transactions. And if there is a need to utilize it in...
Customer Management in Excel
Problems and Improvement Key Points of Customer Management in Excel If you are using Excel to manage your customers, aren’t you starting to feel uncomfortable with it? As remote working becomes the new standard,...
Difference between CRM and SFA: Functional Differences
What are the Differences between CRM and SFA? The terms CRM and SFA are often heard, but are they not often used in similar situations? However, it is too late to ask, What is the difference? The CRM/SFA...
CRM for Call Centers: Advantages and How to Choose
How to Choose a Call Center CRM Call centers are having a more impact on business than ever before. Improving the User Experience (UX) that customers gain through corporate products, services, and customer support...
What is KPI? Meaning and How to set KPIs
How to set KPIs What are KPIs anyway? What are KPIs, and how can they be used to achieve goals? In order to ensure the survival of the company, the top management of the...
Business Card Management Tool vs. CRM
Differences Between Customer Relationship Management System and Business Card Management Tools What is the difference between CRM and a business card management tool? CRM and business card management to manage customer information. What is...
Improve Customer Satisfaction with CRM
How to Improve Customer Satisfaction by Implementing CRM In today’s society, where similar products and services are being created one after another, we will be involved in price competition. Ultimately, it is expected to...